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1. Check the minimum order quantity for the product or variety of interest.
2. Add the selected item to the shopping cart.
3. Click on the "buy" button and proceed to register as a user following the instructions.
4. Enter the delivery and billing information for your order. If the billing and delivery information are different, remember to fill out both forms. Verify the information provided for smooth delivery.
5. Enter your payment details on our platform.
6. Confirm the order, and you will receive an email with a summary of your purchase. We will then proceed to prepare the shipment.

With the acquisition of our variety, you will receive a quality certificate as a stamp of our guarantee. Paulownia Professional® has the licensed distributor of Paulownia in the national territory of Ukraine, LLC Paulownia Ukraine®. The Paulownia seedlings, hybrid varieties supplied by LLC Paulownia Ukraine® in the Ukrainian territory, are under our control and license. Similarly, Paulownia Professional® has had an authorized distributor for the regions of France and Belgium since 2023. The French company Paulownia Nature, which represents us in these countries. Each order placed with our distributor must be registered with a certificate from Paulownia Professional®, providing the customer with total assurance that they are purchasing a quality European product. The personal certificate will contain a QR code through which its validity can be verified. The certificate reflects the customer's personal information and information on the quantity of Paulownia hybrid plants acquired.

What is the minimum order?

All items have a set minimum order quantity. Before placing an order, please check the minimum quantity for the item. For example: Paulownia in a 600 ml pot has a minimum order of 4 units. Orders that do not meet the minimum quantity will be canceled. Minimum orders may consist of different species of Paulownia. You can check the minimum orders at the following link: https://paulownia.pro/products-category/paulownia/

How can I request a quote?

Request your quote via the following email info@paulownia.pro or through the contact section on our website https://paulownia.pro/contacto. We do not process orders over the phone. We will contact you and try to adjust the quote based on the availability of our items and transportation. We will process the shipment again with the adjusted price. If we are required to modify your order, we will contact you immediately to authorize processing the shipment with the new price or with similar items. If we do not receive confirmation from you within 72 hours, the order will be automatically canceled, and we will refund the full amount using the same payment method used for the purchase.

Minimum shipping cost

The minimum shipping cost is €13.50 in Spain and Portugal. The price may vary depending on the package volume, weight, destination, and chosen delivery date. You can always check the shipping costs that will be applied to the order on the purchase invoice. Shipping costs for bulky orders or international destinations are manually calculated. If you want to know the details of the shipping cost for your order, request information via the following email info@paulownia.pro or through the contact section on our website https://paulownia.pro/contacto.

We have two main seasons, the spring/summer season and the fall/winter season.

The spring/summer season starts from April 1st until the end of July or while supplies last. During this season, we begin supplying our range of products in pots. Basically, it is a Paulownia planted in pots of 600 ml, 2 liters, and 3.6 to 5 liters. Each order is prepared so that the plant comes out strengthened and well rooted.

The fall/winter season starts from November 30th until mid-February or while supplies last. We supply bare root trees of 5 meters (2 or 3-year-old Paulownia trees), 3 meters (1 or 2-year-old Paulownia trees), and Stump format in sizes M, L, XL, XXL.

Promotions are not cumulative, nor do they overlap, each promotion is conditioned to a specific time with its respective validity dates. Discount coupons are only issued by Paulownia Professional® and never by other platforms.

We offer discounts on our Paulownia plants in fall/winter for new spring plantations, and in summer for reservations of bare root trees. As always, we offer great discounts for new afforestation and reforestation projects, projects aimed at combating climate change through CO₂ fixation, specific discounts for municipalities, campgrounds, canine centers, new construction projects, roads, boulevards, and others.

Orders are placed on our platform, and you can pay the amount with credit or debit card (Mastercard, Visa, Visa Electron, Maestro, or similar), PayPal, Bizum, or Bank Transfer.

As a general rule, shipments are made from Monday to Thursday, always avoiding that the plants remain held in the transport company's warehouse due to weekly rest or holidays. We work with three shipping methods, depending on the destination of the order:

1. When placing an order from Spain or Portugal, the delivery time will be 24-48 hours for parcels; 24-72 hours for pallets, once payment is confirmed.
2. When requesting an order from a European Union country: the delivery time will be 2-7 working days depending on the country and shipping method.
3. If placing an order from a country outside the European Union: the delivery time will be 5-35 working days depending on the country and shipping method.

Important: To purchase plant material, it is essential to know the plant and vegetable import regulations of your country of origin. It is also important to have an import permit if necessary.

We will provide a tracking number with which you can check the status of the order at all times in your personal account and on the website of the assigned carrier.

The exact delivery time will always depend on our logistics partners. Depending on the chosen date or country of destination, you can specify the delivery time, whether in the morning or in the afternoon.

If the destination of your order is outside the European Union, it will be adjusted to the logistics conditions of the country and the most suitable shipping option in each specific case.

Our main priority is to deliver each of the orders we receive on time. With your needs in mind, we have planned contingency actions to counteract any mishap related to the delivery of our items:

1. The next available date after the agreed-upon date is anticipated if we were unable to deliver on the requested date, subject to agreement with the customer.
2. We do not offer refunds if the order has not arrived due to reasons beyond our control, for example: the recipient is not at their home at the time of delivery, or similar circumstances.
3. If the delivery could not be made because the chosen day was a local holiday, the order will arrive on the next business day. In this case, it would also not be possible to request a refund.

Incorrect or incomplete delivery information

During the purchasing process, it is crucial to ensure that you provide us with the correct address. We have developed address validation functions to help you easily find it, but do not forget to verify all fields to prevent issues with the delivery of your order. If we are unable to deliver the order to the recipient due to an incorrect address, no refund can be processed.

Restricted delivery locations

If you are considering sending plants to a public building such as a town hall, hotel, residence, or a company, please inform us of the center's regulations to manage the shipment.

-We will need you to provide us with the name and telephone number of the establishment you wish to send your order to, and the details of the person responsible for receiving it.
-It will be impossible to make deliveries to orders in the case of isolated homes, plots, or land that do not have a valid address, for example: coordinates, GPS, or polygon and plot numbering. Transportation companies do not accept this address format.
-To ensure the delivery of the order to the recipient, you must be aware of the order reception conditions at the location where we are shipping to. In the event that we cannot deliver your order for any of these reasons, it will not be possible to request a refund.

At Paulownia Professional®, we stand by the authenticity of the products we produce, which is why all plants undergo hand selection and we choose only the most vigorous plants. While we always strive to ensure that your order closely resembles the original product photograph, minor variations may be observed.

The photograph serves as a visual representation of the products; the size and format we send will depend on product availability. Paulownia Professional® guarantees that they will always be of a quality similar to what is displayed on the website. If you receive a product that may be slightly different from the original photograph but meets the necessary quality standards, you will not be able to request a refund for the order.

Products and Images

When placing an order on our website, please remember that it will include only the products specified in the description. The photographs on our website show the average size and shapes, and these may vary slightly.

Is your plant or tree not meeting the expected quality standards?

We are deeply sorry that your experience has not been positive. We are attentive to your complaint, which we do not process over the phone, but rather handle through your written claim via the following email address info@paulownia.pro. Our aim is to understand your dissatisfaction, resolve any misunderstandings, and improve the quality of our products and services.

Has your package or pallet arrived damaged?

Please send us photographs of the product's condition inside and outside of the box, the overall packaging condition, and the labels on the package within 24 hours from the time of receipt so that we can investigate what happened. We commit to evaluating your case and responding to you as soon as possible. Without the submission of the photos within the specified timeframe, we will not be able to process your claim.
Phone: +34 642 787 555 or email: info@paulownia.pro

Do you want to modify or cancel your order?

You can modify your order details or cancel it with your active personal account if the order status is "Pending." If the order status is "Processed," we will proceed with it, and therefore we would not be able to make any changes or process the cancellation of the order.

How can I request a refund?

All refunds will be processed using the same payment method used for the purchase, within a maximum of 14 business days.
The time required to process the refund may vary based on the payment method you used:
- PayPal: 24/48 business hours
- Debit or credit cards: from 24/48 business hours up to 90 days, depending on the card type and statement date.
- Bank Transfer: 24/48 business hours
The processing wait time will depend on your bank. If the refund has been confirmed by us and you have not received it within the stipulated timeframe, we advise you to contact your bank to inquire about when you will receive it. If you have not received any refund and the allocated wait time has already passed, please contact us at info@paulownia.pro.